They've got a 'hotline,' but nobody ever answers
GREG BEAN Coda
      Hold on while I dust off this trophy I've got sitting on my desk. OK, here we go, and if we could have a drum roll, please. The Greg Bean Corporate Jackass of the Month Award goes to (pregnant pause) CONRAIL! I know I've been pretty hard on a few companies in recent months because of poor customer service and the impossibility of getting anyone on the phone.
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Nothing as scary as a middle-of-the-night call
LORI CLINCH Are We There Yet?
      In another week or so, I'll be 44 years old. That age might bother the youthful. Yet, I like this time in my life. You see, my knees may not bend as smoothly as they used to, and my face is filling with wrinkles, but for the first time since I gave birth to the firstborn, I'm practically guaranteed to sleep through the night.
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